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Store Policies

Merchandise Returns

Every order we ship is 100% guaranteed to satisfy you. If for any reason you are not completely satisfied with our products, please return the products in its original box within 3 days of your receipt and we will issue a refund to your credit card for the product's price. (Shipping charges won't be refunded).

Your pinata is guaranteed to arrive at your door damage-free. Our pinatas are insured, just let us know as soon as you receive it and keep all the packaging and contents as a proof for the carrier. (Sometimes they'll inspect them). We will gladly either issue a refund or if you choose, we will re-ship a new pinata to you.

Personalized pinatas, custom pinatas or personalized products are not refundable.


Shipping

Your pinata will ship within 2 to 3 business days. We offer 3 shipping methods:Free/Ground shipping 5 to 9 business days, Priority Mail 3 to 4 business days and Express Mail 1 to 2 days. If you need a pinata for THIS weekend you must place the order by Tuesday and choose the Expresss mail option (also please inlcude a note that the order is for THIS weekend). 

We are not responsible for carriers' late deliveries.

We ship to the continental US, APO addresses and most of the world. We will not ship Parcel Post (Free Shipping) to: Alaska, Hawaii and Guam due to transit times that take over a month to arrive. if you purchase a pinata with Parcel Post service to these locations we will contact you with the option to upgrade the shipping or cancel the order to refund you in full.

International Shipping:

For some countries the calculator will not caclulate correctly, please contact us before purchasing for the correct pricing, after that, you can purchase the products you'd like and we will send you an invoice to your email so you can pay the difference. Your item will not ship if the proper amount of shipping has net been received.

Canadian orders are not affected by the calculator.

If you have any questions regarding your online order, check the status with your order number or send us an email to customerservice@worldofpinatas.com

Disclaimer

All designs on this site are property of worldofpinatas.com. 

From time to time it is necessary to substitute colors of pinatas as shown on these pages. All pinatas are individually hand made and decorated with existing party supplies.

Privacy Policy

All information you provide us with is confidential and is not sold or shared with any other business. We at worldofpinatas.com value your privacy and we respect and honor it.


 

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